Hi Bert, On Thu, Sep 19, 2002 at 04:22:11PM +0200, bert preiss wrote:
I was very happy to find this great ticket request system.
Thanks! :)
I installed the RPM for SuSE linux 7.3 (otrs-7.3-0.5-BETA7.i386.rpm) with YAST. After having installed a few missing perl mods the index.pl turned out to work fine. But when sending mails to the system they don´t show up in the otrs system, although I can see the mails in opt/OpenTRS/var/spool.
Ok. This looks fine. There a more possibilities. At first, check if the PostMaser.pl is working correctly! Pipe an email through: shell:~ # cat /usr/share/doc/packages/otrs/test-email-1.box | /opt/OpenTRS/bin/PostMaster.pl Is this email shown?
when I looked at the error log of the httpd it says the following: index.pl: Use of uninitialized value in string ne at /opt/OpenTRS/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 252, <TEMPLATEIN> line 42.
This is a little mistake in Generic.pm (frontend). But not important for the functionality.
bert preiss
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson