Re: [otrs] Postmaster filter: help (Gerald Young)

Thanks Gerald "^ usually indicates beginning of a line. ! indicates negation." So what should I put for an expression in order to say not egal to the word ticket in the subject line??? Thanks I really don't know what to do with this ! ... Philippe Message: 5 Date: Fri, 7 Jan 2011 17:29:46 +0100 From: "Martignier, Philippe" Subject: [otrs] Postmaster filter: help To: "'otrs@otrs.org'" Message-ID: <1693924543D7ED4ABDDFCD1CCAB002880A427D1970@ICCV101C.gms02.unicc.org> Content-Type: text/plain; charset="us-ascii" Hi I asked before for an express to do the not = It was like this: ^[^expression] What I want now is the following: A filter that will ignore all internal mails to create new tickets apart when the internal mail is about a ticket So I have in my filter

From wipo.int to identify internal emails To income.accou@wipo.int the destination generic email Subject ????????????? to say not= ticket

I tried lot of things for the ????????????? ^[^Ticket] does not work ^[^T]^[^i]^[^c]^[^k]^[^e]^[^t] I tried to play also to play with the symbols # and : as they are part of the subject in a ticket but I had no success at all Any help really well welcome :) Thanks PS : how do we do the "and" in a expression cause all I tried was giving an "or" Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. ------------------------------ Message: 6 Date: Fri, 7 Jan 2011 11:55:32 -0500 From: Gerald Young Subject: Re: [otrs] Postmaster filter: help To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1" ^ usually indicates beginning of a line. ! indicates negation. On Fri, Jan 7, 2011 at 11:29 AM, Martignier, Philippe < Philippe.Martignier@wipo.int> wrote:

Hi

I asked before for an express to do the not =

It was like this: ^[^expression]

What I want now is the following:

A filter that will ignore all internal mails to create new tickets apart when the internal mail is about a ticket

So I have in my filter

...

From wipo.int to identify internal emails To income.accou@wipo.int the destination generic email Subject ????????????? to say not= ticket

I tried lot of things for the ?????????????

^[^Ticket] does not work

^[^T]^[^i]^[^c]^[^k]^[^e]^[^t]

I tried to play also to play with the symbols # and : as they are part of the subject in a ticket but I had no success at all

Any help really well welcome :)

Thanks

PS : how do we do the "and" in a expression cause all I tried was giving an "or"

Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3

World Intellectual Property Organization Disclaimer:

This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs