I have OTRS 2.4.7 installed, and want to use sendmail as i don't want to use up a pop 3 license for each of the email queues we will need. So, sendmail has been setup for to allow relaying to/from our mailservers I can email the otrsuser@ourotrs.ourdomain server and the ticket will go into the raw queue. I have created another queue and an email address for tech@ourotrs.ourdomain and attempted to get an email to that, but keep getting 550 5.1.1 user unknown. Adding the user in virtuser table in sendmail does not help as the error remains, but creating a system user stops the error - however i recieve no email then. I assume that it goes into /var/spool/mail/tech Coud anyone help with this please? Regards, Guy Baxter This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College. ##################################################################################### Scanned by MailMarshal - Marshal's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com #####################################################################################