31 May
2010
31 May
'10
12:15 p.m.
Hi ,
Another question. Do You know how to look closed tickets info in a history? Can I reopen tickets? I can not find that anywhere. It is very important feature.
first question not so clear but everythink is linked to the corresponding ticket in history table and available via history link in ticket detail. about the second Q, you can reopen tickets inserting new note and setting next state top open or via GenericAgent. HTH MV