[Notification] is triggered by hand, for administrative communication purposes. It is possible that you are looking for [Auto Responses]  and [Auto Responses <-> Queue] ?

On Mon, Sep 21, 2009 at 6:36 PM, Gustavo Montes <gustavo.montes@gmail.com> wrote:
Hi,

I'm trying to figure out what is the difference between this two types of notifications? I have been able to set up a notification under the "[Notification (Event)]" but how can I make the "predefined" notifications under the "[Notification]" section work? or how/when are they triggered?

I'm using OTRS 2.4.4


Thanks!
Gustavo

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