try to disable followUp option for queue.

reced13@msn.com

Sent by: otrs-bounces@otrs.org

06.07.2009 20:18

Please respond to
otrs@otrs.org

To	otrs@otrs.org
cc
Subject	[otrs] Keep tickets closed

Hi, I need some help.
Im using OTRS and I realized that u can reopen a ticket that was already closed. U can open it by sending a mail or using the client or agent interface.
I need to keep the tickets closed for ever. The next state after closed must be closed, I mean none should reopen a ticket. I coudnt find any option using admin privileges, please I need help!!!!!!!!!!!!!!!!!

Thanx a lot.

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