[otrs] Ticket -> Frontend::Agent::Ticket::ViewCompose

Welcome, I need some help. We have OTRS 3.2.1 and i want set ticket type and service useing Frontend::Agent::Ticket::ViewCompose. I can do it at note, priority for example Frontend::AgentTicketOwner###TicketType = YES. Is there any possibilities of that? And second question. Agent dashboard in section new tickets i need column „queue” and/or customerID? Is that possible? Kind regards, Emi