On Saturday, April 03, 2004 12:58 AM
Tyler Hepworth
Are there more sophisticated acls available for OTRS? For example, I want to be able to grant users the ability to take ownership of tickets for themselves, but not assign ownership of tickets to others. And maybe for some, I want to grant both the ability to take and assign ownership.
You should be able to achieve the wanted behaviour by the following setting: $Self->{'System::Permission'} = ['ro', 'move_into', 'create', 'note', 'close', 'pending', 'owner', 'priority', 'customer', 'freetext', 'forward', 'bounce', 'move', 'rw']; After this, you may revoke the right 'owner' from some or all of your agents. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388