[otrs] Send email when a customer create new ticket

19 Dec 2005

      Hi Folks,

I'm using OTRS with Mysql Database.
We have a problem with ticket creation. The deal is the OTRS send a email when a customer create a new ticket. Is that possible ? How? We use sendmail as MTA

Thanks in advance,

_ 
_ Rodrigo R Morais
_ Analista de Suporte II
_ Divisão de Tecnologia e Projetos
_ Contrix Consultoria - www.contrix.com.br
_ 55 61 3349.7979
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[otrs] Send email when a customer create new ticket

Rodrigo Morais