I would keep it simple:

- use their e-mail address as login account

- send that data as login account together with the link

- have themselves send/manage their passwords through the portal (customer.pl)

See http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=5&ItemID=70

Use can use <OTRS_CUSTOMER_DATA_UserLogin> maybe (check that data is send from the right Customer to the right address!)

I am not sure about the password, probably _IF_ you can use <OTRS_CUSTOMER_DATA_UserPassword>  it may very well be scrambled and need decoding. You could try..

gr,

Frans

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Amanpreet Singh
Sent: woensdag 6 mei 2009 06:37
To: otrs@otrs.org
Subject: [otrs] Auto response with Customer Username & Password

hi to all,

i am new to Otrs , using Otrs 2.2 on a Debian system,
my auto response to customer working fine,
but i want to send him the Username & Password along with URL(customer.pl)
so that customer can check the status of ticket.

how should i pass these fields to customer in auto response.
Plz  help.
thanks

--
regards:
Amanpreet Singh