Hi all

 

I am newbie in OTRS, I don’t find a solution to send an email to the queue agents when one of them add a note to a ticket.

I supposed “Agent Notifications” should do this, but nothing arrive.

 

How can I do it ?

 

Regards

 

 

Marco Borsani

Technical Delivery Manager

Datacenter Division

L.S. Advanced Software Srl

                  

 

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs