
On Thu, 04 Nov 2004 19:08:17 +0100, Czakó Krisztián
Hello,
How can an agent quickly remove a ticket? I'd like to set up some "open" (accepts mail from any address) queue. As spammers do like to send mails to such an address, I'd like to give permission to agents to simply remove the created ticket.
I can do it via bulk action, but selecting just one ticket for that is really difficult.
Either use the bulk feature or zoom in on the ticket and use the move function on the lower right hand to move it to the junk queue. If you want it any easier than that (say a link for each ticket in queue view titled "delete") you will have to program it yourself or you can get a quote for custom development by contacting sales@otrs.de
BTW, how can I disable the "Ticket selected for bulk action" popup?
Place the following in Kernel/Config.pm [Kernel/Config.pm] # FrontendBulkFeatureJavaScriptAlert # (enable/disable java script popup if a bulk ticket is selected) $Self->{FrontendBulkFeatureJavaScriptAlert} = 0; Hth, Tyler Hepworth