Re: [otrs] Hiding tickets between agents

Forms wrote:

I would like to hide some tickets between agents: Quality Assurance Tickets must be always hide to Tech Support Agents. Billing Tickets must be always hide to Tech Support Agents.

I did try it with roling/grouping options but the Search option let the Agent search & find all kind of tickets.

Do anyone know how to do it?

Have you read 'User, groups and roles' in the manual? http://doc.otrs.org/2.2/en/html/x750.html Nils Breunese.