Hello Ken,

the background indicates priority of a ticket. Pink = high and red = verry high. Priority indications you can define yourself in the admin panel.

Regards,

Mayk

Anderson, Ken wrote:

What does the pink background on various tickets indicate?

Thanks,

-Ken

Ken Anderson

Senior Systems Consultant

OA Solutions

Victoria*Vancouver*Edmonton

tel. (250) 385-4333 x219

fax. (250) 483-3380

ken.anderson@oasolutions.ca

www.oasolutions.ca

Please note that effective October 1, 2009 OA Solutions' Victoria Office has moved. Our new address is:

200 - 702 Fort Street

Victoria, BC V8W 1H2
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