On Mon, Jul 5, 2010 at 8:06 PM, Norbert Bede <nbe222@gmail.com> wrote:

hi,

I cant find possibility to hold original subject of the ticket.

i found the next two, but these are option to how latest subject of the artricle.

<OTRS_AGENT_SUBJECT[20]> To get the first 20 character of the subject (of the latest agent article).

or

<OTRS_CUSTOMER_SUBJECT[20]> To get the first 20 character of the subject (of the latest customer article).

thanks
norbert

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/