> Hi,
>
> I am trying to make otrs integrate with openldap for agent authentication. My ldap allows anon query and I can query ldap from otrs without any problems
> I had this in Config.pm
>
> ######LDAP CONFIG ######
> $Self->{AuthModule} = 'Kernel::System::Auth::LDAP';
> $Self->{'AuthModule::LDAP::Host'} = '192.168.56.130';
> $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=sridhar,dc=com';
> $Self->{'AuthModule::LDAP::UID'} = 'uid';
>
> $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=otrs,ou=groups,dc=sridhar,dc=com';
> $Self->{'AuthModule::LDAP::UserAttr'} = 'UID';
> $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
> $Self->{'AuthModule::LDAP::Params'} = {
>         port    => 389,
>         timeout => 120,
>         async   => 0,
>         version => 3,
>     };
>
>
> $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
> $Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://192.168.56.130';
> $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=sridhar, dc=com';
> $Self->{'AuthSyncModule::LDAP::UID'} = 'uid';
> $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
>         UserFirstname => 'givenName',
>         UserLastname  => 'sn',
>         UserEmail     => 'mail',
>     };
> $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
>         'otrs',
>     ];
>
> ######END OF LDAP CONFIG #######
>
> If I try to login with ldap user, I am getting "Login failed! Your username or password was entered incorrectly." Error message. I can see below log in apache error_log
>
> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jan 19 13:52:16 2011
>
>  Message: No UserID found for 'otrsuser1'!
>
>  Traceback (6751): 
>    Module: Kernel::System::User::UserLookup (v1.111) Line: 746
>    Module: Kernel::System::Auth::Auth (v1.49) Line: 216
>    Module: Kernel::System::Web::InterfaceAgent::Run (v1.58) Line: 201
>    Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
>    Module: (eval) (v1.88) Line: 204
>    Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
>    Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
>    Module: ModPerl::Registry::handler (v1.99) Line: 31
>
> Am I missing anything? should AuthSyncModule module automatically sync all users in otrs group to mysql? In my case I still have only two users I have initially created in mysql database users table. Any help is much appreciated.
>
> Thanks,
> Sridhar..
>

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