Re: [otrs] Mail notes and answers to all admins

Jurrit de Vries wrote:

On Friday, May 28, 2004 5:12 PM Jurrit wrote:

...

1. When adding a note to a ticket, we (the admins of that queue) like to receive a mail about it, with the notes content. I saw there was something like Agent::AddNote in the notifications list. But I couldnt find a way to enable that. No way to do that without thorough coding, sorry.

Hmmz. That is a shame indeed. But OTRS has to enter the notes content to the database. It also knows the admin mail address and is able to send mails. I thought it wouldn't be to difficult to add this functionality. Can you tell me what part of the code handles the note data submission to the database? Maybe I can hack something myself. There also is something like admin email. With action AdminEmail. And subaction Send. Well, let me not bother you with that. Maybe if have some spare time, I will be able to add this to the code.

...

possible that every answer has a default BCC line in it? Again: no. We provide a general Bcc feature. Set in Config.pm: # SendmailBcc # (Send all outgoing email via bcc to... # Warning: use it only for external archive funktions) $Self->{'SendmailBcc'} = 'address@example.com';

ah, well that might help a bit for now.

...

I hope someone can help me fix this issues, or at least give some pointers. sales@otrs.de - we'll do it for you.

Well, if i had money to spend, i would gladly pay you, but we dont have any :) Thnx for the quick answer tough Jurrit