
I would suggest you move tickets between queues by using the "Note"
functionality, this will allow you to also add in comments at the same
time and change a variety of other options. You can configure the
options in SysConfig - Ticket -> Frontend::Agent::Ticket::ViewNote
Steve
On 25 June 2013 09:41, Neil Simpson
Hello,
We would like to add otrs system fields to another view but i dont see how to do this easily.
The "priority" option allows you to set the "type" and "service" for a ticket. I would like those two fields to be available on the "change Queue" view (AgentTicketMove file). There not custom dynamic fields but system fields.
How does one go about adding them?
thank you
Neil
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