On Tue, Mar 25, 2008 at 8:04 PM, <otrs-request@otrs.org> wrote:

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Today's Topics:

1. Re: LDAP Authentication of Agents (Ezra Taylor)
2. Theme created are not working (Stephen Chao)
3. RE: Removing the language option from the login pages
(Clary, Steve)

----------------------------------------------------------------------

Message: 1
Date: Tue, 25 Mar 2008 10:14:14 -0400
From: "Ezra Taylor" <ezra.taylor@gmail.com>
Subject: Re: [otrs] LDAP Authentication of Agents
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Message-ID:
<eb90f15e0803250714s238079cpee61fb773d8c292e@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

What errors are you getting? Post the complete errors to your email. Also,
make sure you have ldap working correctly before you use it to authorize and
authenticate users.

On Tue, Mar 25, 2008 at 9:31 AM, ammad shah <mammadshah@gmail.com> wrote:

> * i did alot of configuratios foudn on internet, but getting erros on
> httpd error log my Config.pm is*
>
> $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
> $Self->{'AuthModule::LDAP::Host'} = 'cc-pdc.test.local';
> $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=test, dc=test, dc=local';
> $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
>
> $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap, cn=Users,
> dc=test, dc=local';
> $Self->{'AuthModule::LDAP::SearchUserPw'} = '0tr$2008';
>
>
> # This is an test configuration for an LDAP auth. backend.
> # (take care that Net::LDAP is installed!)
> $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
> $Self->{'Customer::AuthModule::LDAP::Host'} = 'cc-pdc.test.local';
> $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Users, dc=test,
> dc=local';
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
>
> # The following is valid but would only be necessary if the
> # anonymous user do NOT have permission to read from the LDAP tree
> $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap,
> ou=Users, dc=test, dc=local';
> $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '0tr$2008';
>
> # CustomerUser
> # (customer user database backend and settings)
> $Self->{CustomerUser} = {
> Name => 'Datenbank',
> Module => 'Kernel::System::CustomerUser::DB',
> Params => { Table => 'customer_user',
> # to use an external database
> # DSN => 'DBI:odbc:yourdsn',
> # DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
> # User => '', Password => '',
> },
> # customer uniq id
> CustomerKey => 'login',
> CustomerID => 'customer_id',
> CustomerValid => 'valid_id',
> CustomerUserListFields => ['first_name', 'last_name', 'email'],
> # CustomerUserListFields => ['login', 'first_name', 'last_name',
> 'customer_id', 'email'],
> CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
> CustomerUserSearchPrefix => '',
> CustomerUserSearchSuffix => '*',
> CustomerUserSearchListLimit => 250,
> CustomerUserPostMasterSearchFields => ['email'],
> CustomerUserNameFields => ['salutation', 'first_name',
> 'last_name'],
> # ReadOnly => 1,
> Map => [
> # note: Login, Email and CustomerID needed!
> # var, frontend, storage, shown, required, storage-type,
> http-link
> [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' ],
> [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ],
> [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ],
> [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ],
> [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ],
> [ 'UserEmail', 'Email', 'email', 0, 1, 'var' ],
> [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var'
> ],
> [ 'Userlocalment', 'localment', 'localments', 1, 0, 'var' ],
> [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ],
> ],
> };
>
> # CustomerUser1
> # (customer user ldap backend and settings)
> $Self->{CustomerUser1} = {
> Module => 'Kernel::System::CustomerUser::LDAP',
> Params => {
> # ldap host
> Host => 'cc-pdc.test.local',
> # ldap base dn
> BaseDN => 'dc=test, dc=local',
> # search scope (one|sub)
> SSCOPE => 'sub',
> # The following is valid but would only be necessary if the
> # anonymous user does NOT have permission to read from the LDAP tree
> UserDN => 'cn=otrs ldap, ou=People, dc=test, dc=local',
> UserPw => '0tr$2008',
> AlwaysFilter => '',
> SourceCharset => 'utf-8',
> DestCharset => 'iso-8859-1',
> },
> # customer uniq id
> CustomerKey => 'sAMAccountName',
> # customer #
> CustomerID => 'mail',
> CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
> CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
> CustomerUserSearchPrefix => '',
> CustomerUserSearchSuffix => '*',
> CustomerUserSearchListLimit => 250,
> CustomerUserPostMasterSearchFields => ['mail'],
> CustomerUserNameFields => ['givenname', 'sn'],
> Map => [
> # note: Login, Email and CustomerID needed!
> # var, frontend, storage, shown, required, storage-type
> #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
> [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
> [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
> [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
> [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
> [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
> [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
> #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
> #[ 'Userlocalment', 'localment', 'description', 1, 0, 'var' ],
> ],
> };
>
>
>
> when i try to login otrs
>
> otrs@test.local using password. but getting errors. help required by all
> of you.
>
> --
> M Ammad Shah
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>

--
Ezra Taylor
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Message: 2
Date: Tue, 25 Mar 2008 16:04:42 +0100 (CET)
From: Stephen Chao <stephenc@gmail.com>
Subject: [otrs] Theme created are not working
To: otrs@otrs.org
Message-ID: <1206457482.47e9148ab0df0@mx.konsumvarmland.se>
Content-Type: text/plain; charset="iso-8859-1"

>
> Ideally I want to create 3 different web pages for 3 different customers.
> Right now I am trying to create a theme and apply to the customer.pl. I
> followed the procedure of administrator document by using the queries to add
> the company themes and I do see the options in the drop down menu using my
> ID or the root@localhost in the index.pl preference page. Both IDs are
> have all the admin rights. I copied the standard folder to 3 different
> names accordingly but they are not working. The theme being used is still
> the standard theme. Did I miss something or the manual did?
>
> It is not like I do not have the knowledge. It is just not working.
> Please help. Thank you. Is there anything that I have to configure or add
> in the config file? Can I create different pages for 3 different customers?
>

***********************result of the query
below*************************************************

>
>
> +----+------------------------
> --+----------+---------------------+-----------+--
> -------------------+-----------+
> | id | theme | valid_id | create_time |
> create_by | c
> hange_time | change_by |
>
> +----+--------------------------+----------+---------------------+-----------+--
> -------------------+-----------+
> | 1 | Standard | 1 | 2008-02-17 14:47:54 |
> 1 | 2
> 008-02-17 14:47:54 | 1 |
> | 2 | Lite | 1 | 2008-02-17 14:47:54 |
> 1 | 2
> 008-02-17 14:47:54 | 1 |
> | 3 | company1 | 1 | 2008-02-22 13:25:09 | 1
> | 2
> 008-02-22 13:25:09 | 1 |
> | 4 | company2 | 1 | 2008-02-22 13:25:56 | 1 | 2
> 008-02-22 13:25:56 | 1 |
> | 5 | company3 | 1 | 2008-02-22 13:27:14 |
> 1 | 2
> 008-02-22 13:27:14 | 1 |
>
> +----+--------------------------+----------+---------------------+-----------+--
> -------------------+-----------+
> 5 rows in set (0.00 sec)
>
>
>
>

--
Stephen Chao
Microsoft Certified System Engineer
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------------------------------

Message: 3
Date: Tue, 25 Mar 2008 16:04:50 +0100 (CET)
From: "Clary, Steve" <Steve_Clary@URMC.Rochester.edu>
Subject: RE: [otrs] Removing the language option from the login pages
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Message-ID: <1206457490.47e914929f527@mx.konsumvarmland.se>
Content-Type: text/plain; charset=ISO-8859-1

Thanks!

Can you tell me which file is the HTML template?

Steve Clary

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of =
S=E9bastien Prud'homme
Sent: Wednesday, March 05, 2008 12:50 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Removing the language option from the login pages

Just edit the HTML template

2008/3/5, Clary, Steve <Steve_Clary@urmc.rochester.edu>:
>
>
>
>
> Can anyone tell me how to remove the language option from both the =
login.pl
> and customer.pl pages?
>
>
>
> Steve
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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> http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> =3D> http://www.otrs.com/
>
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