Peter, Check out the Auto Response feature of OTRS. Chapter 6 of the manual is devoted to that topic. If you have any questions that the manual can't help you with, let me know. -- Chris Salter -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Peter van Rensburg Sent: November 14, 2003 4:16 PM To: otrs@otrs.org Subject: [otrs] OTRS to reply to incoming ticket? Hi How do I get OTRS to reply to a ticket received via email, with the ticket number? Users have no idea if their tickets has been successfully submitted via email. Thanks, Peter _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/