Greetings,<br>I am using OTRS 2.1.6.<br><br>When I am using Empty Response when replying to a TT, the default subject is the following:<br><span style="font-size: 12pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;;">
Re:
[Ticket#2007102410000039] &lt;subject written&gt;</span><br><br>If I delete the &quot;<span style="font-size: 12pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;;">Re:
[Ticket#2007102410000039]&quot; </span>from the subject &amp; send the email, the email is sent with the &quot;<span style="font-size: 12pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;;">Re:
[Ticket#2007102410000039]&quot; appended automatically.</span><br><br>How can I force OTRS not to change the subject that I send?<br>I need to do the above since some recipients don&#39;t accept message except with specific subjects.
<br><br>Regards<br><br><br><br>