Test at http://regexpal.com
^ = beginning of string
!=not, but then, you don't have to seek for "not" ... all filters are
applied alphabetically sequentially. So be bold and broad and search
for something that's "all tickets" (lock, unlock, for instance) ...
Apply PossibleNot to that (i.e., every ticket), then Possible when you
have positive criteria to match.
On Thu, Nov 21, 2013 at 11:53 PM, Antonio Sarmiento
Hi,
I need display the corresponding services for some groups of queues and for other queues display other queues
I wrote this acl scripts
$Self->{TicketAcl}->{'Only-SAP-Services-for-SAP-abcde'} = { # match properties Properties => { Queue => { Name => ['[RegExp]MesaAyuda::SAP abcde'], } }, # return possible options Possible => { # possible ticket options Ticket => { Service => ['SAP::OPERA','SAP::ADMI'], }, }, }; $Self->{TicketAcl}->{'aaNOT-SAP-Services-for-NOT-SAP-QUEUES'} = { # match properties Properties => { Queue => { Name => ['[RegExp][^(MesaAyuda::SAP)]'], } }, # return possible options #Possible => { PossibleNot => { # possible ticket options Ticket => { Service => ['SAP::OPERA','SAP::ADMI','SAP::PACK','SAP::BOD','SAP::FRI'], }, }, };
The first step, work fine when it is alone, and show the right service for the sap queue. But when I added the second step to hide sap services for not sap queues, it begun to fail, because it´s only displaying not sap service in all case, when i choose sap queue or not sap queue I choose this way, because the not sap services are more than 40.
Somebody could help me
I appreciate your help
Best regards
Antonio --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs