25 Feb
2003
25 Feb
'03
12:58 p.m.
On Tue, 25 Feb 2003, Martin Edenhofer wrote:
If you want no inform the customer about something use the "Compose Answer" link. Then you will be able to check the sender address, add attachments, ...
in this section there is no link available. Do I have to configure some special things for that?
QueueView (Standard) or Ticket-Zoom should have "Compose Answer" links (of course you need to add Responses to the Queue -=> admin interface -=> "Responses <-> Queue").
That works great, thank you. Bye, Andreas Haase EastLink GmbH -- --------------- professional INTERNET services -------------- EastLink GmbH - Augustusburger Strasse 1 - D-09111 Chemnitz voice: +49-180-5432060 fax: +49-371-4320626 www.eastlink.de