Just forget about exchange and look at your mail server as just
a ‘mail server’. Make sure you have enabled pop3 and smtp relay from your otrs
host, or had smtp running on your otrs host.
Configure it to allow agents to authenticate as well, so long as
the primary email address gets popped into OTRS, you can enable notifications
and autoresponses in otrs that will send pop3 email to your exchange server
mailboxes.
Check sysadmin queue settings, assigning rights to agents, allowing
agents to select the queue in their profile and enabling notifications for new
tickets in their ‘my tickets’ view.
If you need more detail, just let me know. I skipped over some
pieces assuming you have already gotten them working, like the postmasterpop3
cron job that polls an inbox!
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Justin
Holt
Sent: Friday, December 28, 2007 12:54 PM
To: otrs@otrs.org
Subject: [otrs] Most efficient way to use OTRS With MS Exchange
Does anyone know of the most efficient way to use OTRS with
MS Exchange. I would like to be able to alert my co workers when a new
work order appears over email. I have looked through a lot of the
documentation and I am not quite sure where to look. Right now I have
OTRS configured to authenticate users using LDAP through a Windows Server 2003
Active Directory. Any help is appreiciated.
Justin