If you rename some state check CustomerDefaultState and PostmasterDefaultState. Regards Honza Davide Pluda napsal(a):
Hello.
I'm new in otrs, i use it few months back. It was works fine. Today it doesn't kork, when i try to create a ticket from customer it give this error:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Aug 22 15:44:04 2006
Message: Need TicketID!
Traceback (3342): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.36) Line: 47
I read an other mesage similar to mine, but solution proposed "Just make some free space available in /opt and you will get thru the problem" don't work...
I can create ticket from User.
Can you help me? Please. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
-- Jan Rezab ------------------------------ Mobil: +420 603 553 811 E-mail: honza@rezab.org WWW: http://www.rezab.org ICQ: 153 407 507 MSN: rezab@netwin.cz Yahoo IM: honza.rezab AIM: honzarezab ------------------------------ Dobra nalada nevyresi vsechny tvoje problemy, ale nasere tolik lidi, ze stoji za to si ji pestovat.