thank you, I will read up and experiment with generic agent.
--
Brigitte Calderwood
LESD 79 Technology Support @ Verrado
Telephone: 623.547.1305
calderwood@lesd.k12.az.us




On Monday, April 17, 2006 2:04 PM, Marino, Paul <Paul.Marino@amex.com> wrote:
>Re: [otrs] Removing email tickets
>Well there are two ways to do this you could merge the ticket
>or you could configure the generic agent to delete a ticket
>based on a pre set ciriteria such as a state
>
> -----Original Message-----
> From: otrs-bounces@otrs.org <otrs-bounces@otrs.org>
> To: otrs@otrs.org <otrs@otrs.org>
> Sent: Mon Apr 17 14:29:41 2006
> Subject: [otrs] Removing email tickets
>
> Hello,
>
> Can someone tell me how to remove a ticket when there are several tickets
> with the same problem coming in from different people?  I would like to
> avoid having to answer all 5 emails with the same problem.  I know I saw
> an area where the remove was an option, but can't remember where.  Thanks
> in advance.
>
> Brigitte Calderwood
> Litchfield Elementary School District 79
> Litchfield Park, AZ USA
>
>
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