Nils Breunese (Lemonbit) wrote:
Douglas Walker wrote:
I'm having real problems trying to install OTRS
<snip> Then I went to http://MYSERVER/otrs/installer.pl
and plugged in the defaults which all seemed to work. Except after the last page says it's installed and directs you to http://MYSERVER/otrs/index.pl
However I get
********** ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri May 23 15:28:03 2008
Message: Access denied for user 'otrs'@'localhost' (using password: NO) <snip> I've tried everyhting I can think of - I've even stripped the passwords from the mysql root and otrs users and still get the same error.
Where am I going wrong?
The database name, username and password in your Config.pm need to match the database name, username and password of the database that was installed.
Nils Breunese.
Ok, thanks for the quick answer - however still can't get it to work. I editied /etc/otrs/Kernel/Config.pm so that the line $Self->{DatabasePw} = $dbpass; \\ read $Self->{DatabasePw} = $dbpass || 'PASSWORD'; And instead of my previous error of Error: Access denied for user 'otrs'@'localhost' (using password: YES) I get a log-in screen - but when I log in as otrs (or root) it says either the username or pass is wrong. -- Douglas Walker Systems Administrator Jones Coulter Young Architects 321 Murray St, Perth WA, 6000