I found the problem: "Responsible" feature, when i enable this, only
Responsible can see the ticket or change that.
If i desactive this feature, I cant access too...
How i change that?
On Tue, Mar 17, 2009 at 01:50, Gustavo Azambuja
Hi, I make a upgrade from 2.2.4 to 2.3.4, now, when I click on 'Zoom' on a ticket in the queue I've got "No Permission!". if I try with root at localhost (admin user) work fine. I have all permission (rw) in all queues, i have this menssages in my _lock_ tickets. I try with Generic Agent (loged with my user) change the owner to myself, this change fine, but i cant Zoom in tickets. This happend with all my agents (8) i only see the details of tickets with root user.
What's wrong?
In logs apper: Mar 17 01:43:53 suporte OTRS-CGI-10[17703]: [Notice][Kernel::System::Ticket::Permission] Permission denied (UserID: 2 'ro' on TicketID: 144734)!
PD: UserID 2 is my user id.
-- Gustavo Azambuja - Linux User: 275813 http://www.twitter.com/gazambuja
-- Gustavo Azambuja - Linux User: 275813 http://www.twitter.com/gazambuja