If you've enabled it on a Note, it should be editable from there. Plus, it
encourages notation of why it is changed.
On Fri, Feb 22, 2013 at 4:09 PM, Luchtman, Kurt
I have created a dynamic field that is visible is almost all of OTRS and is a required field to enter. My question is, can I make it editable so that if someone enters in accurate data that we can make the required change.
In a nut shell I have 1 person in each county of our state that is providing assistance on our new application. Often these people change location and accidently enter the wrong county that they are in. I would like to make it so that agents are able to make that change so that we can get more accurate reports.
Kurt
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Kurt Luchtman
NC FAST Desktop Support Manager
3724 National Drive #200
Raleigh NC 27612
919-707-4198
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