Hi. On mine the 3rd example is ticket reject. I just hijacked it and changed the module to match. Worked fine. To add more I believe you have e to add them as a module yourself.

On Wed, 27 Feb 2019, 11:23 Ml Ml, <mliebherr99@googlemail.com> wrote:

PostMaster::PreFilterModule###2-Match seems to do the trick.

How can i add  a "PostMaster::PreFilterModule###3-Match" config?

I can only choose up to ###2-Match.

Thanks,
Mario

On Wed, Feb 27, 2019 at 11:24 AM Ml Ml <mliebherr99@googlemail.com> wrote:
>
> Hello Renee,
>
> that works pretty well. Thanks.
>
> Can i also control the folow up state? Right now the tickets get
> unlocked. But i want to control by the subject if they should be
> unlocked or untouched.
>
> Any ideas on that? Is this a job for the postmaster filter?
>
> Thanks,
> Mario
>
> On Fri, Feb 22, 2019 at 9:17 AM Renee B <otrs.list@perl-services.de> wrote:
> >
> > Hi Mario,
> >
> > you could do this with the ExternalTicketNumber sysconfig settings. You
> > need a dynamic field where the order number is stored. Then you can define
> > in the sysconfig setting how OTRS can find the order number (it's a
> > regular expression) and where to store it...
> >
> > Cheers,
> > Renée
> >
> > Am 22.02.19 um 09:10 schrieb :
> > > Hello again,
> > >
> > > we have tickets with a unique Order numbers in the Body/Text. Based on
> > > that order number we have incoming Ticket "traffic".
> > >
> > > Right now, i have to manually search for the existing ticket and merge it.
> > >
> > > How can i automate this? With the Postfilter or Generic Agent?
> > >
> > > A simple example would be awsome.
> > >
> > > Cheers,
> > > Mario
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> > --
> > Perl / OTRS development: http://perl-services.de
> > OTRS AddOn repository: http://opar.perl-services.de
> >
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