it seems the only way to lock it after creation....
Now i'm trying to find the way set owner selection automatically in
ticket creation process.
I mean - Field "Owner" automatically filled with Agent name.
On 21 июн, 22:45, Nils Leideck - ITSM
Hi,
On 21.06.2010, at 16:22, Ruslan wrote:
Can any one tell me the way how automatically LOCK ticket on agent created it ?
If you DO NOT define an owner during ticket creation the ticket is not locked.
Freundliche Grüße / Kind regards
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leid...@leidex.net nils.leid...@otrs.com
http://webint.cryptonode.de/ a Fractal project
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