Hello,
Could someone clue me in on the correct way to change a label that
appears when working
with a ticket. Example I want to change "Service Level Agreement" to
like "Severity type ".
I see that this appears in the following file in
Kernel/Output/HTML/Standard
AAATicket.dtl
AdminGenericAgent.dtl
AgentTicketActionCommon.dtl
AgentTicketEmail.dtl
AgentTicketMasterSlave.dtl
AgentTicketOverviewMedium.dtl
AgentTicketOverviewPreview.dtl
AgentTicketPhone.dtl
AgentTicketPrint.dtl
AgentTicketSearch.dtl
AgentTicketZoom.dtl
Should I copy these to my own Theme dir and change them or is there
one file I can
change to accomplish this.