Hi,

Based on the subject (preferably with wildcard/regexp) I would like to be able to either create a FOLLOW-UP, DROP/IGNORE the mail, or else create a new ticket, if the (regexp) subject already exists in the open tickets.

Since OTRS does not by default support this, I think the best way to do this is by a script for the postmaster handler part. I was wondering if anybody has a similar script in place? (Don’t mind to see just any script that checks the database and sets OTRS values, unix based, so I can use it for reference)

gr,

Frans