Re: [otrs] Closed Notifications email error/bug?

25 Mar 2008


      Hi rod,
...
------------------------------------------------------------------------
    From: rod026@hotmail.com
    To: otrs@otrs.org
    Subject: RE: [otrs] Closed Notifications email error/bug?
    Date: Tue, 25 Mar 2008 20:31:39 +1100
> Date: Tue, 25 Mar 2008 09:29:13 +0100
    > From: shawn.beasley@otrs.com
    > To: otrs@otrs.org
    > Subject: Re: [otrs] Closed Notifications email error/bug?
    >
    > Hi Rod,
    > > Hello,
    > >
    > > I'm trying out OTRS and have ran into a problem.
    > >
    > > Consider this scenario:
    > >
    > [...]
    > > Customer receives an "Open ticket notice" ...good
    > >
    > > I receive a reply from the contractor stating the job is done.
    > >
    > > Contractor receives a "Thank you for your follow up notice" .. ok
    > >
    > > I close the ticket
    > >
    > > Contractor (bob at hotmail.com) receives the "Closed Successful
    > > notice" ... not good.
    > >
    > > Customer (blah at foomail.com) doesn't receive the "Closed
    Successful
    > > notice" at all.
    > >
    > > I would have thought the customer would receive the "Closed
    Successful
    > > notice", not the contractor.
    > > Is this a bug or should there be some setting so
    > Sounds like a bug. Which version are you using?
    >
    > --
    > Shawn Beasley
    > ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
    > Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
    > http://www.otrs.com/ :: Communication with success!
    >
    >
    > Geschäftssitz: Bad Homburg
    > Amtsgericht Bad Homburg, HRB 10751
    > Steuernummer: 003/240/97521
    >
    > Aufsichtsratsvorsitzender: Burchard Steinbild
    > Vorstandsvorsitzender: André Mindermann
    >
    >
    Hi Shawn,
    It's version 2.2.2
I'll update to the latest version (2.2.5) and see how it goes.
    -Rod
I've updated to 2.2.5 and unfortunately it's still doing it.
Please open up a detailed bug report


-- 
Shawn Beasley
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
    Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
      http://www.otrs.com/ :: Communication with success!


Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB 10751
Steuernummer: 003/240/97521

Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann