Hi Pavel,
On Thu, Oct 27, 2011 at 13:59, Pavel Titov
For now, it seems that couple of major bugs appear on some configurations: - Unicode doesn't work
I have set up an account for you: User: pavel Pass: greatwork URL: http://vo907.vo.otrs.com/otrs/index.pl or http://vo907.vo.otrs.com/otrs/json.pl You'll see a ticket with some Cyrillic that is displayed as gibberish in the Android client. In the web client it is correctly displayed. This system is running as Unicode with a utf-8 MySQL database.
- Crash on loading Dashboard
I *think* this is caused due to the fact that on this system the iPhone Handle was not installed. Also I noticed a different issue, you can't set the new state when creating a ticket. I did have a field where I could set the pending date but this field was empty. Also there is no auto-complete on customers for creating new tickets, but you can fill the CustomerID manually. I would then prefer not to have a CustomerID at all. As a remark, I think the errors that you get when you create a ticket if you submit without setting a queue are pretty rough. They are not presented in a user-friendly fashion; you'll see "com.ptitov.megaticket.TicketException: YourMessage Here". -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Making OTRS even better! Exclusive Feature Add-Ons improve usability of OTRS and extend its functionality: http://j.mp/ndQvZj