Hi , I just have a few questions regarding the new features in OTRS 2.1 : - Where do you set the Role/Permission to "Ticket Supervisor" etc ? This is a great addition by the way! We need Supervisors to be able to assign sets of tickets/queues to certain agents etc. - In the Stats module , how do you specify the report to be mailed to someone on a regular basis ? - Still in Stats module , can you specify "By Agent" somewhere , or is this an added feature? - With the Ticket Watcher option , is it possible to maybe incorporate fields like "Agent" or "Queue" , in other words , can you use Ticket Watcher to monitor a certain agent or a certain Queue ? - Also , and this is probably more directed towards the commercial side , can you incorporate something like a "Global Ticket" feature , where if there is a global issue (like downtime on web servers etc) , it can be linked to certain tickets automatically falling under that category? I know these are a lot of questions , but would appreciate any input/answers at the earliest conveniance. Thanks in advance and congrats on a great release! Daniel Theron