Hi Lev, On Aug 14, 2009, at 11:35 , Lev Davidovich wrote:
Yes I have visited Admin Interface -> SysConfig -> Framework -> Core::Log -> LogModule
My settings are as follows:
LogModule: Syslog LogModule::SysLog::Facility: user LogModule::SysLog::Charset: iso-8859-1 LogModule::LogFile: /var/log/otrs.log LogModule::LogFile::Date: No LogSystemCacheSize: 4096 (this last is greyed out)
It seems you are using OTRS 2.3, 4k. OTRS 2.4 is 32k.
My questions are:
1) Can I retrieve the Syslog/log file to see the logged entries?
The SysLog files of you system should be located under /var/log/ messages or something like that. Just ask your sys admin.
2) Can I make a change so that the log shows more than 32k of logged messages?
Change LogSystemCacheSize, but I do not recommend to use more the 32k. If you want to retrive older logs, just use SysLog logs. -Martin