On Thursday, April 01, 2004 6:02 PM
Covert, Jake
I hate to be annoying, but I have another question.
That's exactly what this ML is for. Fell yourself comfortable, want a beer, a snack? ;-) Any questions?
In the old (1.1.2) search utility, there were two pre-defined searches: Show all open tickets and Show all closed tickets.
Now I can certainly recreate these searches myself, but these saved templates are individualized. (If I create/save a nice search template, it's only for my id).
Is there a way to either: A) Restore the "Show Open Tickets" functionality or... B) Create saved search templates that apply to every tech?
This is not implemented at current, though a good idea. Don't expect it to become reality too soon, though. You may contact ((otrs.de)) to have it implemented at a time of your wish. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388