Hello,

In the demo of the page: http://www.otrs.com/en/tools/demo/  OTRS::ITSM demo (Service Desk)

When the agent want to change the request's queue, he can use the button MOVE and a new screen show the option QUEUE and OWNER.

In the version I installed I only can change the queue (Change queue:) without the option OWNER.

Anybody know how to include this option? I mean: add a button OWNER or a new screen with the option QUEUE and OWNER

I hope I was clear :-)

Thanks