[otrs] problem adding customer accounts dynmacially via LDAP

28 Dec 2007

      Hi All,

I've been googling and searching through mail thread to get the LDAP/AD
finally working with our AD environment. The last hurdle is to get
accounts automatically created.

I'm running into the following errors:

Dec 27 15:39:31 XXXXXX OTRS-CGI-07[28959]:
[Error][Kernel::System::Auth::LDAP::Auth][Line:343]: Old config setting
detected, please use the new one from Kernel/Config/Defaults.pm (User*
has been added!). 

Dec 27 15:39:31 XXXXX OTRS-CGI-07[28959]:
[Notice][Kernel::System::User::GetUserData] Panic! No UserData for user:
'testuser'!!! 

Dec 27 15:39:31 XXXXX OTRS-CGI-07[28959]:
[Error][Kernel::System::User::UserAdd][Line:229]: Need UserFirstname! 

Dec 27 15:39:31 XXXXX OTRS-CGI-07[28959]:
[Error][Kernel::System::Auth::LDAP::Auth][Line:400]: Can't create user
'testuser' (CN=testusers,OU=XXXXX,OU=XXXXX,OU=XXXXX,DC=marvell,DC=com)
in RDBMS! 

Dec 27 15:39:31 mchinf11 OTRS-CGI-07[28959]:
[Notice][Kernel::System::User::GetUserData] Panic! No UserData for user:
'testuser'!!!

Here's snippets of the Config.pm

    $Self->{'CustomerUser'} = {

      CustomerKey => 'sAMAccountName',

      Module => 'Kernel::System::CustomerUser::LDAP',

      Params => {

         Host => 'XX.XX.XX.XX',

         BaseDN => 'DC=marvell,DC=com',

         SSCOPE => 'sub',

         UserDN => 'otrs_binduser',

         UserPw => '*********',

       },

# customer unique id

      # customer #

      CustomerID => 'mail',

      CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],

      CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],

      CustomerUserSearchPrefix => '',

      CustomerUserSearchSuffix => '*',

      CustomerUserSearchListLimit => 250,

      CustomerUserPostMasterSearchFields => ['mail'],

      CustomerUserNameFields => ['givenname', 'sn'],

      Map => [

        # note: Login, Email and CustomerID needed!

        # var, frontend, storage, shown, required, storage-type

        #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],

        [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],

        [ 'UserFirstname', 'Firstname', 'givenName', 1, 1, 'var' ],

        [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],

        [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],

        [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],

        [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],

        [ 'UserAddress', 'Address', 'streetaddress', 1, 0, 'var' ],

        #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],

      ],

  };

    $Self->{UserSyncLDAPMap} = {

        # DB -> LDAP

        Firstname => 'givenName',

        Lastname => 'sn',

        Email => 'mail',

    };

Using a LDAP browser I was able to confirm that 'givenName' was truly
defined.

Any help would be appreciated.

Thx!

-dimitrius

________________________________

"Without passion ... what's the point?"

[otrs] problem adding customer accounts dynmacially via LDAP

Dimitrius Weddington