
4 Oct
2010
4 Oct
'10
4:47 p.m.
I am already doing this much for some of the automated messages we
receive in our system and was wondering if you can set the
owner/responsible of a ticket this way as well?
On Mon, Oct 4, 2010 at 12:25 AM, Nils Leideck - ITSM
Hi,
yes, you can use the PostMaster Filter:
Match: Subject Set: X-OTRS-Queue
On 02.10.2010, at 01:45, Armando Ortiz wrote:
Could I filter the incoming emails and drop them into specific queues based on text in the subject?
-- ------------------------------------------------ Broderick Wood HelpDesk Co-Ordinator Technical Services Team #205 Athabasca Hall Department of Computer Science The University of Alberta Edmonton, AB T6G 2E8 (780) 492-5018