Re: [otrs] Ticket::NumberGenerator::MinCounterSize

Hi, On Sun, Jan 15, 2012 at 23:33, Dilson Tomé wrote:

I am trying to set ticket number to start from 1 like Ticket#1, but when i set in Ticket::NumberGenerator::MinCounterSize to 1 digit, it start from 100, so the first ticket is Ticket#101 =(

It's appending the system ID. The System ID is 10 in your case. You could set the System ID to '0', this would make the first ticket number '01'' (and the tenth '010'. -- Mike