Looks like mine is set to 5 hours as well. The session timeout seems to kick in after about 10-20 minutes. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Webber Sent: 29 July 2008 16:28 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Session timeout Look for the is section in the otrs/Kernel/Config/Default.pm # SessionMaxIdleTime # (After this time (in seconds) without new http request, then # the user get logged off) $Self->{SessionMaxIdleTime} = 5*60*60; You should be able to adjust the timeout here. I am not entirely sure about the syntax, but I think this default value is 5 hours. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Hiren Joshi Sent: Tuesday, July 29, 2008 3:02 AM To: otrs@otrs.org Subject: [otrs] Session timeout Hello all, I'm running OTRS 2.2.6 on CentOS 4, the problem we are experiencing is when I zoom in on a ticket and compose an answer, if I spend more than, say, 10 minutes in replying, I get a session timeout when I click send. Would someone be able to point me to where I can find the setting for this? Many thanks, Josh.