On Mon, Sep 14, 2009 at 1:18 PM,
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Today's Topics:
1. Re: extrange error installing opennms plugin (Michiel Beijen)
2. Re: extrange error installing opennms plugin (Aquiles Cohen)
3. Re: otrs-incoming mails from mail server are not storing in
orts database (Kovacs Krisztian)
4. Error: After Upgrade from 2.3.4 to 2.4.4 -> Event based
Notification does not work (MMoj@timocom.com)
5. Merge tickets with Customer (Hien HUYNH HUU)
----------------------------------------------------------------------
Message: 1
Date: Sun, 13 Sep 2009 21:55:46 +0200
From: Michiel Beijen <mb@otrs.org>
Subject: Re: [otrs] extrange error installing opennms plugin
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<9eda38a40909131255t3156c89bmbd227f3fec5d0823@mail.gmail.com>
Content-Type: text/plain; charset=UTF-8
Hi Aquiles,
How have you installed those modules?
If you'd do it via the CPAN it **might** be that you have installed
them for the 'current user' only so they would not be accessible for
the web server user.
Please do the CPAN install only as 'root' or use your systems'
package manager.
Regards,
Michiel
On Sun, Sep 13, 2009 at 12:50 AM, Aquiles Cohen <aqcohen@gmail.com> wrote:
> hi, i?m having troubles installing the opennms plugin in otrs.
>
> my otrs version es 2.4.4 with itsm 1.3.1
>
> i tried this using all package manager options.
>
> from local files and from online repo. allways got the same error.
>
> i installed the opennms 1.1.0 plugin downloaded from sf.net, and i all is
> ok. but when i try to upgrade to opennms 1.1.1 show me the same error as
> before install 1.1.0 from online repo.
>
> this is the error.
>
> Error: Sorry, can't install package, because module SOAP::Lite v0.1 is
> required and not[..]
>
> ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Sat Sep 12 17:45:49 2009
>
> Message: Sorry, can't install package, because module SOAP::Lite v0.1 is
> required and not installed!
>
> Traceback (20293):
> ?? Module: Kernel::System::Package::_CheckModuleRequired (v1.106) Line: 2012
> ?? Module: Kernel::System::Package::PackageUpgrade (v1.106) Line: 584
> ?? Module: Kernel::Modules::AdminPackageManager::_UpgradeHandling (v1.81)
> Line: 1476
> ?? Module: Kernel::Modules::AdminPackageManager::Run (v1.81) Line: 689
> ?? Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
> ?? Module:
> ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler
> (unknown version) Line: 48
> ?? Module: (eval) (v1.88) Line: 204
> ?? Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
> ?? Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
> ?? Module: ModPerl::Registry::handler (v1.99) Line: 31
>
>
> the most strange is that i have install the SOAP:Lite and SOAP::DateTime
> modules . i cheched the system using otrs.CheckModules script but it's seem
> that all is ok. but OTRS show me ahead error.? i restart remove the modules
> and installed again but it don't work.? Any clues?
>
>
> ?o CGI............................ok (v3.47)
> ?? o Date::Pcalc....................ok (v1.2)
> ?? o Date::Format...................ok (v2.22)
> ?? o DBI............................ok (v1.607)
> ?? o DBD::mysql.....................ok (v4.008)
> ?? o Digest::MD5....................ok (v2.36_01)
> ?? o Crypt::PasswdMD5...............ok (v1.3)
> ?? o LWP::UserAgent.................ok (v5.819)
> ?? o Encode::HanExtra...............ok (v0.23)
> ?? o IO::Scalar.....................ok (v2.110)
> ?? o IO::Wrap.......................ok (v2.110)
> ?? o MIME::Base64...................ok (v3.07_01)
> ?? o Mail::Internet.................ok (v2.04)
> ?? o MIME::Tools....................ok (v5.427)
> ?? o Net::DNS.......................ok (v0.63)
> ?? o Net::POP3......................ok (v2.29)
> ?? o Mail::POP3Client...............ok (v2.18 )
> ????? o IO::Socket::SSL.............ok (v1.18)
> ?? o Net::IMAP::Simple..............ok (v1.17)
> ????? o Net::IMAP::Simple::SSL......ok (v1.3)
> ?? o Net::SMTP......................ok (v2.31)
> ????? o Authen::SASL................ok (v2.12)
> ????? o Net::SMTP::SSL..............ok (v1.01)
> ?? o Net::LDAP......................ok (v0.39)
> ?? o GD.............................ok (v2.39)
> ????? o GD::Text....................ok (v0.86)
> ????? o GD::Graph...................ok (v1.44)
> ????? o GD::Graph::lines............ok (v1.15)
> ????? o GD::Text::Align.............ok (v1.18)
> ?? o PDF::API2......................failed!!! Version 0.72.003 not
> supported! This version is broken and not useable, please upgrade to a
> higher version!
> ?? o SOAP::Lite.....................ok (v0.710.08)
> ?? o XML::Parser....................ok (v2.36)
>
>
>
> Aquiles Cohen.-
>
> Homepage : http://aqcohen.blogspot.com
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
------------------------------
Message: 2
Date: Sun, 13 Sep 2009 19:53:07 -0500
From: Aquiles Cohen <aqcohen@gmail.com>
Subject: Re: [otrs] extrange error installing opennms plugin
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<7290f0a60909131753l1005d2b0r98a48e39a5c9790b@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
i tried the two forms. the system its running ubuntu. with cpan i installed
using root. my otrs install is runnning as otrs user and www-data group.
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
On Sun, Sep 13, 2009 at 2:55 PM, Michiel Beijen <mb@otrs.org> wrote:
> Hi Aquiles,
>
> How have you installed those modules?
> If you'd do it via the CPAN it **might** be that you have installed
> them for the 'current user' only so they would not be accessible for
> the web server user.
>
> Please do the CPAN install only as 'root' or use your systems'
> package manager.
>
> Regards,
>
> Michiel
>
> On Sun, Sep 13, 2009 at 12:50 AM, Aquiles Cohen <aqcohen@gmail.com> wrote:
> > hi, i?m having troubles installing the opennms plugin in otrs.
> >
> > my otrs version es 2.4.4 with itsm 1.3.1
> >
> > i tried this using all package manager options.
> >
> > from local files and from online repo. allways got the same error.
> >
> > i installed the opennms 1.1.0 plugin downloaded from sf.net, and i all
> is
> > ok. but when i try to upgrade to opennms 1.1.1 show me the same error as
> > before install 1.1.0 from online repo.
> >
> > this is the error.
> >
> > Error: Sorry, can't install package, because module SOAP::Lite v0.1 is
> > required and not[..]
> >
> > ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Sat Sep 12 17:45:49 2009
> >
> > Message: Sorry, can't install package, because module SOAP::Lite v0.1 is
> > required and not installed!
> >
> > Traceback (20293):
> > Module: Kernel::System::Package::_CheckModuleRequired (v1.106) Line:
> 2012
> > Module: Kernel::System::Package::PackageUpgrade (v1.106) Line: 584
> > Module: Kernel::Modules::AdminPackageManager::_UpgradeHandling (v1.81)
> > Line: 1476
> > Module: Kernel::Modules::AdminPackageManager::Run (v1.81) Line: 689
> > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
> > Module:
> >
> ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler
> > (unknown version) Line: 48
> > Module: (eval) (v1.88) Line: 204
> > Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
> > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
> > Module: ModPerl::Registry::handler (v1.99) Line: 31
> >
> >
> > the most strange is that i have install the SOAP:Lite and SOAP::DateTime
> > modules . i cheched the system using otrs.CheckModules script but it's
> seem
> > that all is ok. but OTRS show me ahead error. i restart remove the
> modules
> > and installed again but it don't work. Any clues?
> >
> >
> > o CGI............................ok (v3.47)
> > o Date::Pcalc....................ok (v1.2)
> > o Date::Format...................ok (v2.22)
> > o DBI............................ok (v1.607)
> > o DBD::mysql.....................ok (v4.008)
> > o Digest::MD5....................ok (v2.36_01)
> > o Crypt::PasswdMD5...............ok (v1.3)
> > o LWP::UserAgent.................ok (v5.819)
> > o Encode::HanExtra...............ok (v0.23)
> > o IO::Scalar.....................ok (v2.110)
> > o IO::Wrap.......................ok (v2.110)
> > o MIME::Base64...................ok (v3.07_01)
> > o Mail::Internet.................ok (v2.04)
> > o MIME::Tools....................ok (v5.427)
> > o Net::DNS.......................ok (v0.63)
> > o Net::POP3......................ok (v2.29)
> > o Mail::POP3Client...............ok (v2.18 )
> > o IO::Socket::SSL.............ok (v1.18)
> > o Net::IMAP::Simple..............ok (v1.17)
> > o Net::IMAP::Simple::SSL......ok (v1.3)
> > o Net::SMTP......................ok (v2.31)
> > o Authen::SASL................ok (v2.12)
> > o Net::SMTP::SSL..............ok (v1.01)
> > o Net::LDAP......................ok (v0.39)
> > o GD.............................ok (v2.39)
> > o GD::Text....................ok (v0.86)
> > o GD::Graph...................ok (v1.44)
> > o GD::Graph::lines............ok (v1.15)
> > o GD::Text::Align.............ok (v1.18)
> > o PDF::API2......................failed!!! Version 0.72.003 not
> > supported! This version is broken and not useable, please upgrade to a
> > higher version!
> > o SOAP::Lite.....................ok (v0.710.08)
> > o XML::Parser....................ok (v2.36)
> >
> >
> >
> > Aquiles Cohen.-
> >
> > Homepage : http://aqcohen.blogspot.com
> >
> > ---------------------------------------------------------------------
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
> >
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
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------------------------------
Message: 3
Date: Mon, 14 Sep 2009 08:15:49 +0200
From: Kovacs Krisztian <kovacs.krisztian@generalmedia.hu>
Subject: Re: [otrs] otrs-incoming mails from mail server are not
storing in orts database
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID: <602522492.20090914081549@generalmedia.hu>
Content-Type: text/plain; charset=iso-8859-1
You don't need fetchmail ! (or just in the case if you want store the mails in a local mailbox, but it's totally unnecessary).
1. for receiving emails (POP3, IMAP, etc.):
You can set up "fetchmail" like accounts in OTRS at:
Admin -> PostMaster Mail Account -> Add
You can specify a lot's of them here ...
2. for sending emails (SMTP):
Admin -> Sysconfig -> Framework (group) -> Core::Sendmail
Hope it helps ...
> HI am using otrs 2.4
> I configured smtp server and using fetchmail i'm, trying to fetch mail from mail server.as result am fetching mail from mail server,but i dont know where that mails are storing,its not storing in otrs database also..anyone can provide me the solution.
------------------------------
Message: 4
Date: Mon, 14 Sep 2009 08:47:33 +0200
From: MMoj@timocom.com
Subject: [otrs] Error: After Upgrade from 2.3.4 to 2.4.4 -> Event
based Notification does not work
To: otrs@otrs.org
Message-ID:
<OF25E7E841.CC7E9F4C-ON00257631.0024F242-C1257631.00255065@timocom.com>
Content-Type: text/plain; charset="iso-8859-1"
Hey,
I have a problem with my OTRS 2.4.4. I had a test system running with otrs
2.4.3 and event based notifications. No problems in this version. After
that I updated my production system with the otrs 2.4.4 version. Now I have
a problem, cause the event based notification does?t work for me. I
discussed this issue in the german otrs list and the only event which is
working for me and for some other ppl ist the 'TicketCreate' event.
Can anybody held me out with a work around to get the event based
notifications to work?
Mit freundlichen Gr??en / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 D?sseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Gesch?ftsf?hrer: Jens Thiermann, Gunther Matzaitis
Amtsgericht D?sseldorf, HRB 34489
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Message: 5
Date: Mon, 14 Sep 2009 14:47:00 +0700
From: Hien HUYNH HUU <hien.hh@sbsc.com.vn>
Subject: [otrs] Merge tickets with Customer
To: "otrs@otrs.org" <otrs@otrs.org>
Message-ID:
<B77164F11BD5FB4D89898C1B497A7318136A3CE68B@mail-srv.sbsc.com.vn>
Content-Type: text/plain; charset="us-ascii"
Dear all,
I used merge for new ticket with the old ticket. But the customer can't see old ticket . I want to let new customer can see their answer in the old ticket when their ticket is merged. Please help me to solve this issue . Best regards,
Huu Hien
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