Hi David,
Yes Apache has been restart, several times in fact.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
On Behalf Of David Holder
Sent: 15 January 2010 12:16
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Office 2007 Documents Open As Zip Files
Hi,
I had the same problem on another webserver, I put in my .htaccess file (pretty
much the same as what you've done)
AddType application/vnd.ms-word.document.macroEnabled.12 .docm
AddType application/vnd.openxmlformats-officedocument.wordprocessingml.document
docx
AddType application/vnd.openxmlformats-officedocument.wordprocessingml.template
dotx
AddType application/vnd.ms-powerpoint.template.macroEnabled.12 potm
AddType application/vnd.openxmlformats-officedocument.presentationml.template
potx
AddType application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam
AddType application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm
AddType application/vnd.openxmlformats-officedocument.presentationml.slideshow
ppsx
AddType application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm
AddType application/vnd.openxmlformats-officedocument.presentationml.presentation
pptx
AddType application/vnd.ms-excel.addin.macroEnabled.12 xlam
AddType application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb
AddType application/vnd.ms-excel.sheet.macroEnabled.12 xlsm
AddType application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx
AddType application/vnd.ms-excel.template.macroEnabled.12 xltm
AddType application/vnd.openxmlformats-officedocument.spreadsheetml.template
xltx
However, afterwards I had to restart apache, have you also done that?
Regards,
On Fri, Jan 15, 2010 at 11:04 AM, Hunter, David <David.Hunter@yrclogistics.com>
wrote:
Hi all,
I’m running OTRS on Open Suse 11.1 and I’m
having an issue with opening Office 2007 from OTRS. When we try and open a
document it opens as a ZIP file. This seems to be an issue related to the mime
settings and I’ve tried adding the following to the /etc/mime.types file
however this hasn’t resolved the issue:-
application/vnd.openxmlformats docx pptx xlsx
And also
application/vnd.ms-word.document.macroEnabled.12
.docm
application/vnd.openxmlformats-officedocument.wordprocessingml.document docx
application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx
application/vnd.ms-powerpoint.template.macroEnabled.12 potm
application/vnd.openxmlformats-officedocument.presentationml.template potx
application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam
application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm
application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx
application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm
application/vnd.openxmlformats-officedocument.presentationml.presentation pptx
application/vnd.ms-excel.addin.macroEnabled.12 xlam
application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb
application/vnd.ms-excel.sheet.macroEnabled.12 xlsm
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx
application/vnd.ms-excel.template.macroEnabled.12 xltm
application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx
The issue only seems to be related to
Internet Explorer as Firefox and Chrome work okay. I’ve also tried adding
the OTRS web address as a Trusted Site within IE but this hasn’t resolved
the issue either.
Has anybody else had the same problem? If
so how did you resolve?
Any help will be much appreciated.
Regards,
David Hunter
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