ok, there is just some actions that can only be performed if the ticket has an owner, thats why I asked.. thx alot Stefan Rother wrote:
Hi Chris,
we are admins with different fields of work, I created 3 queues by our names. we got an incoming queue. Everyone can see tickets in the other queues. however when one assignes a ticket to him, the other ones seem not to be able to see the tickets anymore, how can I change this ?
and also I wonder what ticketlocking is for, so no other can change the ticket ? we dont need that can it be disabled at all ?
Please assigne the Ticket only in a other Queue, not to a person directly. If you change the owner, the Ticket is locked and only the owner see this Ticket.
with kind regards,
Stefan Rother
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