Hi Robert,<br><br>Welcome to the OTRS community!<br><br>Yes, you can use HTML within replies and responses in OTRS. The only place where we do not (yet) support HTML markup is in the event-based notification. <br><br>Hope this helps,<br>
<br clear="all">((enjoy))<br>- <br>
Michiel Beijen<br>R&amp;D<br><br>OTRS
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+31 (0) 6457 42418<div><br>F: +49 (0) 9421 56818-18 <br>I: 
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Board: André Mindermann (CEO), Martin Edenhofer</font> <br><br><a href="http://www.otrs.com/en/news-and-press/news-details/article/translate-to-english-otrs-at-the-13th-iir-service-desk-forum-2009/?tx_ttnews%5BbackPid%5D=51&amp;cHash=ef91fa143e" target="_blank">CU@
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<br><br><div class="gmail_quote">On Thu, Nov 19, 2009 at 12:20 AM, Robert Slater <span dir="ltr">&lt;<a href="mailto:rslater@illinois.edu">rslater@illinois.edu</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">









<div link="blue" vlink="purple" lang="EN-US">

<div>

<p class="MsoNormal">I only fiddled with this for a few minutes before I figured
I’d throw this out to the list (before trying to figure out which step in
the system might be encoding all my &lt; and &gt;, OTRS or the email server).</p>

<p class="MsoNormal"> </p>

<p class="MsoNormal">Can I include HTML content within an OTRS response, in particular,
within template responses/replies?</p>

<p class="MsoNormal"> </p>

<p class="MsoNormal">Robert Slater</p>

<p class="MsoNormal">Web Technologies &amp; Content Coordinator,<br>
Assistant Professor of Library Administration</p>

<p class="MsoNormal">424 Main Library MC-522</p>

<p class="MsoNormal">1408 W. Gregory Dr. </p>

<p class="MsoNormal">Urbana, IL 61801</p>

<p class="MsoNormal">217-333-4789</p>

<p class="MsoNormal"><a href="mailto:rslater@illinois.edu" target="_blank">rslater@illinois.edu</a></p>

<p class="MsoNormal"> </p>

</div>

</div>


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