Hi Zak Do you have the full Distinguished Name for the search account? ($Self->{'Customer::AuthModule: :LDAP::SearchUserDN'}) I can always send you my blank config which is working OK if you want? Regards, David On Tue, Nov 24, 2009 at 9:08 AM, Mohamed Zakaria < mohamedzakaria@msiships.com> wrote:
Hi,
I am not able to intergrate my current AD to the otrs system. The system log shows this message:
Tue Nov 24 17:03:25 2009 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
This is my config.pm the portion that is above “End of own config”. Can anyone help me with this? Thanks.
#Start of LDAP
#Enable LDAP authentication for Customers / Users
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.200.1.1';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Users,dc=abc,dc=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
#CustomerUser
#(customer user database backend and settings)
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '10.200.1.1',
BaseDN => 'OU=Users,DC=abc,DC=com',
SSCOPE => 'sub',
UserDN =>'CN=otrs,OU=Users,DC=abc,DC=com',
UserPw => 'password',
},
# customer unique id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
#Add the following lines when only users are allowed to login if they reside in the spicified security group
#Remove these lines if you want to provide login to all users specified in the User Base DN
#example: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=BaseOU, dc=example, dc=com';
# $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'CN=otrs_ldap_allow_C,OU=Groups,OU=BaseOU,DC=example,DC=com';
# $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
# $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'
#End of LDAP
Regards,
Zak ------------------------------ This email is confidential and intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited. If you have received this email in error please contact the sender. ------------------------------
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