From time to time I get an email message that is entered into the system multiple times. One message will create, for example, 5 tickets that all contain the exact contents of the one message. The tickets are created successively with each creation one minute apart from the previous one. This only happens occassionally and I don't have a clear idea of why this might happen.
Here are two possible scenarios of why I think it might happen. Could somewhere tell me if I am on the right track or suggest an alternative? Thanks, Tyler Hepworth Scenario 1: It seems to occur more frequently if there is an email in the inbox that has an attachment size larger than what is allowed. Scenario 2: My email collection cron is set at 1 minute intervals. Is it possible that it can overlap if the next cron executes before the previous one is completed?