Thanks, exactly what I was looking for.
-chrisl
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Nils
Leideck - ITSM
Sent: Friday, May 07, 2010 10:38
AM
To:
Subject: Re: [otrs] Changing
Ticket Owner to "None"
Hi,
On 07.05.2010, at 18:17, Christopher Lee wrote:
I administer our OTRS
system. One of the things I do it when a ticket hits the raw queue I move
it into the correct queue. When this is done I become the “owner” of the
ticket. The reports I generate then show I have open tickets when they
really should be set to none in the new queue I have moved the ticket
too. Is there anyway to change the owner back to none instead of myself
as the admin of OTRS?
please search in the
SysConfig for "ForceOwnerResetOnMove" ... this will reset the owner
of a ticket to "root@localhost" (or whatever user id 1 is) after a
ticket has been moved.
Freundliche
Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal
project
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